Contact us
Support email: zhangzewen@34giming.com
Please include your issue scenario, login account, device model, system version, app version, screenshots and reproduction steps when possible.
Support
Yizhi Banjie Support
If you have issues with sign-in, verification codes, chart generation, AI chat, report unlocks, coins, subscriptions, orders, privacy or account requests, you can contact us from this page.
Scope
- App sign-in and verification code issues
- Chart generation and profile management issues
- AI chat and report unlock issues
- Coins, subscriptions and order issues
- iOS in-app purchases, subscriptions and restore purchase issues
- Product feedback and feature suggestions
- Privacy, account and data deletion requests
FAQ
Frequently Asked Questions
I cannot receive a verification code. What should I do?
Please check whether your phone number or email address is correct and whether your network is available. If the issue continues, contact us by email and include your login account and device model.
My chart or report failed to generate. What should I do?
Please check whether your birth date, birth time and gender are entered correctly. If the issue remains, contact us with screenshots so we can investigate.
My coins, subscription or unlock benefits did not arrive. What should I do?
Please reopen the app or refresh your benefits first. If they still do not appear, contact us with your order screenshot, purchase time and login account.
My iOS subscription or in-app purchase did not arrive. What should I do?
Please confirm the App Store purchase was completed, then refresh benefits in the app or try Restore Purchases. If the issue continues, email us with your Apple receipt screenshot, purchase time, login account, device model and app version.
How do I restore App Store purchases?
If you changed devices, reinstalled the app or your benefits did not sync after purchase, use the Restore Purchases option in the app. Restore Purchases only reads real Apple transaction records, and final entitlement status is confirmed by our server.
How do I request an App Store refund?
App Store payments and refunds are handled by Apple. You can submit a refund request through Apple's official purchase history or billing support page. If your in-app benefits do not update after a refund, contact us with the refund record screenshot.
How do I report an AI chat or report content issue?
You can email us the specific question, related screenshots and your feedback. We will continue improving traditional-culture analysis presentation, AI interpretation and user experience.
How do I request account or personal data deletion?
Please send a request from your login email or another verifiable contact method, and include "Delete account and data" in the subject. We will process the request after necessary identity verification.
How do I contact you about privacy issues?
If you have questions about personal data processing, data deletion, consent withdrawal or the privacy policy, contact us by email. Please avoid sending unnecessary sensitive information such as ID numbers, bank card numbers or passwords.
Can Yizhi Banjie analysis be used as the basis for major decisions?
No. Chart analysis, AI interpretation and trend content are for personal reference and self-exploration only. They do not replace legal, medical, investment, psychological or other professional advice.